IVY golf

Q. When will the ordered product arrive?

A.

It usually takes about 7 days to 2 weeks before shipping notifications, so it may take more time than the guideline due to the purchase status of the trader and the operation status of transportation. Masu. In that case, we will contact you separately.
Once the shipping of your order is completed, we will contact you, so please wait for a while.

* Depending on the product, it may take more time to arrange than the normal shipment period.

Q. Can I cancel?

A.

We cannot accept cancellations, returns, or exchanges due to customer reasons. In addition, if cancellation continues, such as long -term absence, refusal to receive, or unpaid transfer, we will stop declining your order and the use of our shop.

Q. I do not receive an email of purchase confirmation and payment completion.

A.

We have notified all customers by automatic email to confirm the order of the order. The email is sent from this address.
support@ivygolf.store

Once again
・ Reception setting of PC mail
・ Is there a mistake in the registered email address when ordering?
・ Is it classified as spam
・ Are emails overlooked by various filters?
Please confirm.

I'm sorry if you can't confirm
・ Customer name
・ Order date and time
・ E -mail address registered at the time of ordering
Please contact the customer support Ivy Golf. 

Q. If you search for a tracking number on the logistics company site, you will get an error.

A.

In the case of Shipping by Sagawa Express, the tracking will not be reflected until you arrive at the first Japan Tracking Point. In this case, the situation is "Luggage data is not registered."
Since it will be shipped from overseas, the tracking number will be reflected 2-3 days after customs clearance. Normally, you can track in about 4-6 days from the shipping notification, but may be delayed on the transportation due to the air service.
Thank you for your understanding.